We are an online business and we do not have any store from which to buy or collect orders.
All products must be paid for before dispatch, using PayPal, credit, debit card or Apple Pay.
Yes, we offer the most competitive prices available and carry a price guarantee policy to provide comfort of mind not just whilst you are purchasing but after you have made a purchase. See Price Guarantee Policy here.
Yes - in the instance that some of our products are out of stock you have the ability to pre-order or you can contact our customer sales team to get an expected stock arrival date.
We ensure that we respond to all emails within 24 hours of receipt.
All item prices are exclusive of delivery. In such a vast country where shipping rates can range dramatically and unfortunately we cannot include delivery within the product prices. We do however offer the most competitive shipping rates available.
If you are in Western Australia or Northern Territory and the calculated shipping cost is high please get in contact with us and we will do our best to provide you with the best price available.
We aim to dispatch your goods within 1-5 working days of receipt. Weekends and Public Holidays are non-working days and if your order has been dispatched on Friday by a next day service, it will be due for delivery on the following Monday. Once your order has been dispatched, you will receive notification via e-mail if you have provided an e-mail address.
At this time we do not ship overseas.
We can only deliver to a physical address.
It is only possible to change items in your order or the delivery address if your order has not yet been processed. We are not responsible for a change of address. Please make sure that your address is correct before you checkout In 99% of cases your goods will be delivered within the chosen delivery time period. Orders for the remote or regional Australia can sometimes take an extra day to arrive.
In the unlikely event that your order has not been delivered within the stated time frame please call our sales and customer support team or email us at email@example.com and we will be happy to track your order for you.
We use a network of couriers who are reliable, cost effective and are Australia wide including TNT, Toll, Allied Express, Fastway Couriers, Mainfreight, Couriers Please, Northline and Direct Couriers.
In the event that you are not home at the time of the delivery, a card will be left by the delivery driver. You can then either wait for the second delivery attempt (usually the next working day) or telephone the number on the card to make an arrangement to collect from their local depot at a convenient time. The local depot number will be listed on the card that is left by the driver.
Please visit our customer service Returns & Refunds page.
If you have bought a product or have a complaint or suggestion about the online shopping experience then please contact us using our Contact Form.
All of our emails have the option for you to unsubscribe. If you are unable to do this simply email firstname.lastname@example.org and one of the team will be happy to do this for you.